Privacy policy
Privacy Policy
At JellyChic, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website www.jellychic.com, make a purchase, subscribe to our services, or otherwise interact with us.
By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.
1. What Information We Collect
We collect personal data from you in several ways, including when you place an order, create an account, subscribe to our emails, or contact customer support.
The types of personal data we collect include:
a) Information you provide directly:
– Full name
– Email address
– Phone number
– Shipping and billing address
– Payment details (processed securely through third-party providers)
– Account login credentials (if applicable)
– Order details and purchase history
– Messages and customer service inquiries
b) Information collected automatically:
When you access our website, we automatically collect certain information through cookies and analytics tools, such as:
– IP address
– Browser type and version
– Device type and operating system
– Pages viewed and time spent on site
– Referral links and interactions with emails or ads
c) Information from third parties:
We may receive information about you from our service providers (e.g., payment processors, advertising platforms, analytics providers) if you interact with our ads, use third-party payment services, or log in via social media.
2. How We Use Your Information
We process your personal information for the following purposes:
– To process and fulfill your orders
– To communicate with you about your order, shipping, and support
– To provide customer service and respond to inquiries
– To manage your user account (if applicable)
– To personalize and improve your experience on our site
– To send you marketing communications (if you have opted in)
– To prevent fraud, enforce our terms, and comply with legal obligations
– To analyze website traffic and usage patterns using analytics tools
We only use your personal data when we have a legal basis to do so, such as performance of a contract (e.g., order fulfillment), compliance with a legal obligation, or your consent.
3. Legal Bases for Processing
Under applicable data protection laws such as the GDPR, we rely on the following legal bases:
– Consent – for sending promotional emails, cookies, and optional services
– Contract – to fulfill your purchase or service agreement
– Legal obligation – to comply with tax, accounting, or fraud-prevention laws
– Legitimate interest – to improve our services, provide support, and prevent abuse (provided it does not override your rights)
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers who help us operate our business, such as:
– Payment processors (e.g., Stripe, PayPal)
– Shipping companies and logistics partners
– Email and newsletter platforms
– Web hosting and IT service providers
– Advertising and analytics providers (e.g., Meta, Google Analytics)
All partners are required to handle your data securely and only for the purposes specified by us.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
– Remember your preferences and settings
– Provide secure login and checkout
– Analyze site performance and traffic
– Deliver personalized content and advertisements
You can manage cookie preferences via your browser settings. Disabling certain cookies may affect the functionality of the site.
6. Data Storage and Retention
We store your personal data securely and only retain it for as long as necessary to:
– Fulfill the purposes outlined in this Privacy Policy
– Comply with legal obligations (e.g., tax records)
– Resolve disputes or enforce our agreements
When data is no longer required, we delete or anonymize it in a secure manner.
7. Your Rights
Depending on your location (e.g., European Union), you may have the following rights under applicable data protection laws:
– Right to access your personal data
– Right to rectify inaccurate data
– Right to request deletion ("right to be forgotten")
– Right to restrict or object to processing
– Right to withdraw consent at any time
– Right to data portability
– Right to lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at hello@jellychic.com We will respond within the time required by law.
8. Data Transfers
If you are located outside the country where our servers or service providers operate (e.g., within the EU), your information may be transferred to and stored in countries with different data protection laws. In such cases, we use appropriate safeguards, such as standard contractual clauses, to protect your data.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information about a child, please contact us immediately at hello@jellychic.com and we will take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review this page regularly to stay informed.
The latest version will always be available on our website, and significant changes will be communicated where required by law.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
📧 Email: hello@jellychic.com
🕐 Support hours: Monday to Sunday, 09:00 – 21:00 (local time)